Return Refund Policy
Details about Return and Refund Policy at VidentShop.co.uk
Return and Refund Policy
Our policy lasts 30 days from purchase date.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
First, the item you received has quality problem.
If the product you receive can not work once you receive it or it encounter crash in delivery, please contact us within 48 hours after you got it. Our customer service will arrange free exchange or return service for you.
We have a 30 day return policy. All parts must be returned within 30 days of delivery. We do not accept any returns after 30 days, no exceptions. After you send the package back, please share us the exact tracking details so that we could track the package online and get it back in prompt.
Second, you are not satisfied with the item you buy at VidentShop.co.uk.
We can also accept return within 30 days if you not satisfied with the item you bought, you can get partial refund (minus the shipping cost,10% handling cost, and cost on items activated if the product needs activating), or exchange to another item you want. Customer need responsible for both shipping fee.
Third, you order a wrong item from us.
You can also return back the wrong item to get partial refund (minus the shipping cost), or exchange a right item, customer responsible for extra shipping cost.
Fourth, we send you the wrong item.
We will be responsible 100% for any fee caused by this. You can return the wrong item back to us to get full refund or resend you the right item, and we pay the shipping cost to send back.
How much will be my refund?
The refund is equal to the actual payment amount minus the shipping.
Outgoing shipping charges are not refundable for any reason.
If the package you return is incomplete and lacks parts, the refund will also deduct the relative cost.
Where you shall send back the package to?
We have warehouse in UK, Czech and Shenzhen. Items will sent from those 3 warehouses. No matter where the package was sent out to you. If you want to return it back, you can only send back to Shenzhen warehouse. Other address are not acceptable.
At last, in some particular situation, our return policy can be open for you after our customer service learning your particular problem. Please contact our customer service for this situation.